Contact
Get in touch with questions about our removal request service, your submission, or general enquiries.
For support and enquiries, please email us at contact@matchvmss.com. We aim to respond within a few business days.
Before you contact us
If your question is about the status of your removal request or a decision on removal, that is made by your payment service provider (PSP) or acquirer—they will reply to you directly. We are not affiliated with Mastercard or Visa and cannot influence their decisions. For technical issues with the questionnaire or submission process, or for general questions about our service, we’re here to help.