MATCH list removal
If your business is on the MATCH list (Mastercard Alert to Control High-risk Merchants), you can request removal by submitting a formal request to the PSP or acquirer that added you. This page explains how it works.
What is the MATCH list?
MATCH is Mastercard’s database of terminated merchant files. When a merchant account is terminated for certain reasons (e.g. excessive chargebacks, fraud, PCI non-compliance), the acquirer or PSP is required to add that merchant to MATCH with a reason code. New processors check MATCH when onboarding; being on the list can block or delay approval. Learn more in our What is MATCH/VMSS? guide.
How does MATCH list removal work?
Mastercard does not remove listings on request from merchants. Only the acquirer or PSP that submitted your listing can request removal. So the steps are:
- Identify which PSP or acquirer listed you (usually the one that terminated your account).
- Prepare a clear explanation of the cause and what has changed since.
- Gather evidence of corrective actions (policies, compliance, remediation).
- Submit a formal removal request to that PSP; they review and, if satisfied, request removal from MATCH.
We help you build that request: a structured, professional summary and evidence checklist. The risk team of your PSP will perform a review and send you the verdict. See also MATCH reason codes and why we cannot guarantee removal.
Frequently asked questions
- Who can remove me from the MATCH list?
- Only the acquirer or payment service provider (PSP) that added you to MATCH can submit a removal request. Mastercard does not remove listings on direct request from merchants.
- How do I request MATCH list removal?
- You must submit a formal removal request to the PSP or acquirer that listed you, with a clear explanation of what caused the listing, what has changed, and evidence of corrective actions. We help you draft and submit this request.