Reason codes / VMSS codes / VMSS 31: Violation of the Visa Rules
VMSS code 31: Violation of the Visa Rules
Official definition and what it means for your removal request.
Definition
The Merchant or Third Party Agent violated the Visa Rules exposing the Acquirer of the payment system to undue risk.
What this means in plain language
Visa’s global rules were violated in a way that exposed the acquirer to serious risk—broader than a tiny operational slip and usually tied to scheme-wide requirements.
What you can do
If you were listed under VMSS code 31, you can submit a formal removal request to the PSP or acquirer that added you. They will review your case and, if satisfied, can request removal from the VMSS list. We help you draft and submit that request. See VMSS removal and all MATCH and VMSS reason codes.
Removal guides by PSP
The approach to removal depends on which PSP or acquirer listed you. Select yours to see what their risk team evaluates:
View full guide by processor →