Reason codes / MATCH codes / MATCH 12: PCIDSS Non-Compliance
MATCH code 12: PCIDSS Non-Compliance
Official definition and what it means for your removal request.
Definition
The Merchant failed to comply with Payment Card Industry (PCI) Data Security Standard (DSS) requirements.
What this means in plain language
You did not meet PCI DSS security requirements for handling card data—controls around networks, storage, access, and processes. This is about compliance with the card industry’s data-security standard, not a subjective opinion about your business.
What you can do
If you were listed under MATCH code 12, you can submit a formal removal request to the PSP or acquirer that added you. They will review your case (cause, remediation, corrective actions) and, if satisfied, can request removal from the MATCH list. We help you draft and submit that request. See MATCH list removal and all MATCH and VMSS reason codes.
Removal guides by PSP
The approach to removal depends on which PSP or acquirer listed you. See our PSP-specific guides: