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Reason codes / MATCH list removal

Mastercard MATCH reason codes

When a merchant is added to MATCH (Mastercard Alert to Control High-risk Merchants), the processor records a reason code. Below are all MATCH codes with official definitions—use them to align your removal request with what your PSP reported.

Looking for Visa? See VMSS reason codes.

An occurrence that results, directly or indirectly, in the unauthorized access to or disclosure of Account data.

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Account data is stolen at the Merchant and then used for fraudulent purchases at other Merchant locations.

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The Merchant was engaged in laundering activity. Laundering means that a Merchant presented to its Acquirer Transaction records that were not valid Transactions for sales of goods or services between that Merchant and a bona fide Cardholder.

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With respect to a Merchant reported by a Mastercard Acquirer, the number of Mastercard chargebacks in any single month exceeded 1% of the number of Mastercard sales Transactions in that month, and those chargebacks totaled USD 5,000 or more.

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The Merchant effected fraudulent Transactions of any type (counterfeit or otherwise) meeting or exceeding the following minimum reporting Standard: the Merchant's fraud-to-sales dollar volume ratio was 8% or greater in a calendar month, and the Merchant effected 10 or more fraudulent Transactions totaling USD 5,000 or more in that calendar month.

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There was a criminal fraud conviction of a principal owner or partner of the Merchant.

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The Merchant was determined to be a Questionable Merchant as per the criteria set forth in the Mastercard Questionable Merchant Audit Program.

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The Merchant was unable or is likely to become unable to discharge its financial obligations.

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With respect to a Merchant reported by a Mastercard Acquirer, the Merchant was in violation of one or more Standards that describe procedures to be employed by the Merchant in Transactions in which Cards are used, including, by way of example and not limitation, the Standards for honoring all Cards, displaying the Marks, charges to Cardholders, minimum/maximum Transaction amount restrictions, and prohibited Transactions set forth in Chapter 5 of the Mastercard Rules manual.

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The Merchant participated in fraudulent collusive activity.

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The Merchant failed to comply with Payment Card Industry (PCI) Data Security Standard (DSS) requirements.

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The Merchant was engaged in illegal Transactions.

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The Acquirer has reason to believe that the identity of the listed Merchant or its principal owners was unlawfully assumed for the purpose of unlawfully entering into a Merchant Agreement.

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