MATCH list removal / Worldpay
MATCH list removal through Worldpay
If Worldpay terminated your merchant account and added your business to the MATCH list, Worldpay is the only party that can request removal from Mastercard. This guide explains the process and what a strong request needs.
Why Worldpay adds merchants to MATCH
Worldpay is one of the world's largest acquirers and is required to report merchants to MATCH when Mastercard's termination and reporting criteria are met. Common listing reasons include:
- Excessive chargebacks — breaching Mastercard chargeback ratio or volume thresholds (MATCH code 4).
- Fraud — fraudulent transaction ratios above Mastercard's standards (MATCH code 5).
- Standards violations — breaches of Mastercard or Worldpay merchant standards (code 10).
- PCI non-compliance — failure to maintain required security standards (code 12).
- Contractual breach — material breaches of the Worldpay merchant agreement.
See all official definitions in our MATCH reason codes guide.
What Worldpay's compliance team looks for
Worldpay's compliance and risk teams have deep experience reviewing MATCH removal requests. A persuasive submission needs to demonstrate:
- Clear root cause — an honest, detailed account of what caused the listing, aligned with the recorded reason code.
- Specific corrective actions — not vague commitments but concrete, implemented changes (policies, technology, processes).
- Supporting documentation — evidence to back up your corrective actions: compliance certificates, updated policies, performance data.
- Non-recurrence assurance — a credible operational case for why the issue cannot happen again.
Worldpay's scale means their risk teams process many requests. Clear, professional, specific letters structured for risk analysts significantly improve your chances of a positive outcome.
Steps to request removal through Worldpay
- Confirm Worldpay submitted your MATCH listing (check your termination letter or account correspondence).
- Identify your MATCH reason code from account closure documentation or your termination notice.
- Prepare a structured removal request covering root cause, corrective actions, and evidence.
- Address the request to Worldpay's risk or compliance team.
We help you draft and submit a tailored removal request to Worldpay. Start your removal request. For the full process, see MATCH list removal.
Frequently asked questions
- Can Worldpay remove me from the MATCH list?
- Yes, if Worldpay submitted the listing. Only the acquirer that added you can request removal from Mastercard.
- What does Worldpay need to review a MATCH removal request?
- Root cause analysis, documented corrective actions, evidence, and a credible case that the issue is structurally resolved.