MATCH list removal / Checkout.com
MATCH list removal through Checkout.com
If Checkout.com terminated your account and added your business to the MATCH list, they are the only party that can submit a removal request to Mastercard. This guide explains what their risk and compliance teams look for.
Why Checkout.com adds merchants to MATCH
Checkout.com is a direct Mastercard acquirer, required to report merchants to MATCH when termination criteria are met. Common scenarios include:
- Excessive chargebacks — dispute ratios or volumes crossing Mastercard's thresholds (MATCH code 4).
- Fraud — fraud-to-sales ratios above reporting standards (MATCH code 5).
- Prohibited or restricted products — Checkout.com's acceptable use policy violations (often codes 10 or 13).
- PCI non-compliance — failure to maintain required data security standards (code 12).
Review each code in our MATCH reason codes guide.
What Checkout.com's risk team expects
Checkout.com's compliance and risk reviews tend to be thorough. A persuasive removal request should address:
- Root cause — specific, factual explanation of what happened and why.
- Corrective actions — concrete steps taken: new controls, revised policies, improved processes.
- Evidence — documentation to support the changes (policy updates, compliance records, data).
- Forward-looking assurance — why the problem will not recur under your current operations.
Steps to request removal through Checkout.com
- Confirm Checkout.com submitted your MATCH listing (usually in your termination notice).
- Identify the MATCH reason code from your account closure documentation.
- Prepare a structured removal request covering root cause, corrective actions, and evidence.
- Submit the request to Checkout.com's risk or compliance team.
We help you draft and submit a tailored request to Checkout.com. Start your removal request. See also MATCH list removal and why removal cannot be guaranteed.
Frequently asked questions
- Can Checkout.com remove me from the MATCH list?
- Yes, if they submitted the listing. Only the acquirer that added you can request removal from Mastercard.
- What does Checkout.com need to review a MATCH removal request?
- Root cause analysis, documented corrective actions, evidence, and a credible case that the issue is structurally resolved.