MATCH list removal / PayPal
MATCH list removal through PayPal
If PayPal terminated your account and listed your business on MATCH, PayPal (acting through their acquiring relationship) is the entity that must submit a removal request to Mastercard. This page explains the process and what a strong request requires.
Why PayPal adds merchants to MATCH
PayPal is required under Mastercard rules to report merchants to MATCH when termination criteria are met. Typical scenarios include:
- High dispute rates — chargebacks and buyer protection claims crossing Mastercard MATCH thresholds (code 4).
- Fraud activity — fraudulent transactions above Mastercard's reporting limits (code 5).
- Policy breaches — selling prohibited items under PayPal's Acceptable Use Policy (often codes 10 or 13).
- Account misrepresentation — inaccurate business information at registration (code 14).
See all definitions at our MATCH reason codes page.
What PayPal's risk team looks for
A MATCH removal request submitted through PayPal should cover:
- Honest root cause — explain what actually happened without minimising it. Risk teams respond poorly to deflection.
- Specific remediation steps — what you changed, when, and how it fixes the issue.
- Evidence where possible — updated terms of service, compliance documents, dispute rate data, or relevant certificates.
- Structural fix — confirmation this is a systemic change, not a one-time fix.
How to submit to PayPal
- Confirm PayPal or a PayPal-affiliated entity submitted your MATCH listing.
- Identify the MATCH reason code from your account closure or notification.
- Prepare a structured removal request covering root cause, corrective actions, and evidence.
- Address the request to PayPal's risk or compliance team and send it via their official support or risk contact channels.
We help you draft and submit a tailored request to PayPal. Start your removal request. For the full process, see MATCH list removal.
Frequently asked questions
- Can PayPal remove me from the MATCH list?
- Yes, if PayPal submitted the listing. Only the acquirer that listed you can request removal—you cannot contact Mastercard directly as a merchant.
- What does PayPal need to review a MATCH removal request?
- Root cause, evidence of corrective actions, and a credible case that the issue is structurally resolved. The request should address the specific MATCH reason code.