MATCH list removal / Adyen
MATCH list removal through Adyen
If Adyen terminated your merchant account and added you to the MATCH list, they are the only party that can request removal from Mastercard. This guide covers what Adyen's risk team needs to see and how to approach the process.
Why Adyen adds merchants to MATCH
Adyen is a direct Mastercard acquirer and is required to report terminated merchants to MATCH when specific conditions are met. Common listing reasons from Adyen include:
- Chargeback thresholds breached — chargebacks exceeding Mastercard's ratio and volume standards (MATCH code 4).
- Fraud levels — fraud-to-sales ratios above Mastercard's limits (MATCH code 5).
- Compliance failures — violations of card network standards or PCI DSS (codes 10, 12).
- Contractual breaches — violations of the Adyen processing agreement.
For full code definitions, see our MATCH reason codes page.
What Adyen's risk team expects
Adyen has an internal compliance and risk review process for MATCH removal requests. A credible request needs to demonstrate:
- Root cause analysis — specific, honest account of what caused the listing. Adyen risk teams are experienced; generic answers are not persuasive.
- Structural remediation — evidence that you changed processes, controls, or products—not just intent to improve.
- Supporting documentation — updated policies, compliance certificates, chargeback data improvements, or other evidence as appropriate.
- Professional tone — a well-structured letter addressed to Adyen's risk department, not a generic complaint.
Steps to request removal through Adyen
- Verify that Adyen was the processor that terminated your account and submitted the MATCH listing.
- Identify your MATCH reason code (from your termination notice or Adyen account closure documentation).
- Build a documented case: root cause, corrective actions, evidence.
- Send a structured removal request to Adyen's risk or compliance department.
We help you draft and submit a tailored removal request to Adyen's risk team. Start your removal request. See also MATCH list removal and why removal cannot be guaranteed.
Frequently asked questions
- Can Adyen remove me from the MATCH list?
- Yes, if Adyen submitted the listing. Only Adyen can request removal from Mastercard—not the merchant directly.
- What does Adyen need to review a MATCH removal request?
- Root cause analysis, documented corrective actions, evidence of remediation, and a credible case that the issue is resolved. Requests should be structured and professional.