Reason codes / MATCH codes / MATCH 8: Mastercard Questionable Merchant Audit Program
MATCH code 8: Mastercard Questionable Merchant Audit Program
Official definition and what it means for your removal request.
Definition
The Merchant was determined to be a Questionable Merchant as per the criteria set forth in the Mastercard Questionable Merchant Audit Program.
What this means in plain language
Mastercard’s own audit program classified the business as “questionable” under their criteria—often after reviews of practices, compliance, or risk signals. It means you were formally placed in that program before termination or listing.
What you can do
If you were listed under MATCH code 8, you can submit a formal removal request to the PSP or acquirer that added you. They will review your case (cause, remediation, corrective actions) and, if satisfied, can request removal from the MATCH list. We help you draft and submit that request. See MATCH list removal and all MATCH and VMSS reason codes.
Removal guides by PSP
The approach to removal depends on which PSP or acquirer listed you. See our PSP-specific guides: