MATCH list removal / Elavon
MATCH list removal through Elavon
Elavon is a major acquirer operating across the UK and Europe, widely used in hospitality, retail, and healthcare. If Elavon terminated your merchant account and added your business to the MATCH list, they are the only party that can request removal from Mastercard. This guide explains the process and what a credible request requires.
Why Elavon adds merchants to MATCH
Elavon, as a Mastercard acquirer, is required to report merchants to MATCH when termination criteria are met. Common reasons for Elavon merchants being listed include:
- Excessive chargebacks — chargeback ratios or volumes exceeding Mastercard's thresholds (MATCH code 4). Particularly common in hospitality and high-ticket sectors.
- Fraud — fraudulent transaction levels above Mastercard's reporting limits (MATCH code 5).
- Violations of card scheme rules — breaches of Mastercard or Elavon merchant standards (code 10).
- PCI DSS non-compliance — failure to maintain required payment card data security standards (code 12).
- Laundering or factoring — processing transactions outside the scope of the merchant agreement (code 8).
For the official definition of each reason code, see our MATCH reason codes guide.
What Elavon's risk team looks for
Elavon's compliance and risk teams review removal requests systematically. A strong request must demonstrate:
- Root cause — a precise, honest account of what led to the listing. Elavon reviewers see many generic submissions; specific answers carry significantly more weight.
- Corrective actions — concrete changes that have been implemented, not merely planned. Include what changed, when, and how it addresses the root cause.
- Evidence — documentation to support your case: updated policies, PCI compliance records, chargeback improvement data, or other relevant materials.
- Non-recurrence — a credible operational explanation for why the issue cannot arise again.
Steps to request removal through Elavon
- Confirm Elavon submitted your MATCH listing—check your termination letter or account correspondence.
- Identify the MATCH reason code from your termination notice.
- Prepare a structured removal request: root cause, corrective actions, evidence.
- Submit the request to Elavon's risk or merchant compliance team, clearly identified as a MATCH removal request.
We help you draft and submit a tailored removal request to Elavon. Start your removal request. See also MATCH list removal and why removal cannot be guaranteed.
Frequently asked questions
- Can Elavon remove me from the MATCH list?
- Yes, if they submitted the listing. Only the acquirer that added you can request removal from Mastercard.
- What does Elavon need to review a MATCH removal request?
- Root cause analysis, documented corrective actions, supporting evidence, and a credible case that the issue is structurally resolved.