MATCH list removal / Mollie
MATCH list removal through Mollie
Mollie is a leading payment service provider in the Netherlands, Belgium, Germany, and across Europe. If Mollie terminated your merchant account and added your business to the MATCH list, they are the only party that can request removal from Mastercard. This guide explains what their risk team needs and how to approach the process.
Why Mollie adds merchants to MATCH
Mollie operates as a payment service provider with acquiring relationships and is required to report merchants to MATCH when Mastercard's reporting criteria are met. Common reasons Mollie merchants are listed include:
- Excessive chargebacks — chargeback ratios or volumes crossing Mastercard's thresholds (MATCH code 4). Common in e-commerce and subscription businesses.
- Fraud — fraudulent transaction levels above Mastercard's limits (MATCH code 5).
- Prohibited products or services — processing transactions for goods or services outside Mollie's acceptable use policy (codes 10, 13).
- Identity or misrepresentation issues — inaccurate business information provided at onboarding (code 14).
- Violation of card scheme rules — breaches of Mastercard or Mollie merchant standards (code 10).
For the official definition of each reason code, see our MATCH reason codes guide.
What Mollie's risk team looks for
Mollie's risk and compliance team reviews removal requests carefully. A credible submission needs to address:
- Root cause — a specific, honest explanation of what caused the listing, aligned with the reason code. Mollie's risk teams are familiar with common explanations; specificity and honesty stand out.
- Corrective actions — concrete, implemented changes—not commitments. What exactly changed, and when?
- Evidence — supporting documents such as updated policies, compliance records, lower dispute data, or fraud screening implementations.
- Non-recurrence — a credible operational case for why the problem cannot arise again under your current business model.
Steps to request removal through Mollie
- Confirm Mollie submitted your MATCH listing—check your account termination communication.
- Identify the MATCH reason code from your termination notice or closure email.
- Prepare a structured removal request covering root cause, corrective actions, and evidence.
- Submit the request to Mollie's risk department, addressed clearly as a MATCH removal request.
We help you draft and submit a tailored removal request to Mollie. Start your removal request. See also MATCH list removal and why removal cannot be guaranteed.
Frequently asked questions
- Can Mollie remove me from the MATCH list?
- Yes, if Mollie submitted the listing. Only the acquirer or PSP that added you can request removal from Mastercard—merchants cannot contact Mastercard directly.
- What does Mollie need to review a MATCH removal request?
- Root cause analysis, documented corrective actions, supporting evidence, and a credible case that the issue is structurally resolved and will not recur.