Can FIS remove me from the MATCH list?

Yes—if FIS or an FIS-connected acquiring entity added you to MATCH, only FIS can submit a removal request to Mastercard. Mastercard does not accept removal requests directly from merchants. You need to submit a formal request to FIS's risk or compliance team.

What does FIS need to review a MATCH removal request?

FIS's risk team expects a detailed explanation of the root cause of the listing, the corrective actions taken since termination, supporting evidence of remediation, and a clear case that the issue will not recur. Structured, complete submissions avoid lengthy back-and-forth.

How long does FIS take to review a MATCH removal request?

Review timelines at large acquirers like FIS vary, and can range from several weeks to a few months. Submitting a thorough, well-structured request to the correct contact from the outset gives you the best chance of a timely outcome.

MATCH list removal / FIS

MATCH list removal through FIS

FIS (Fidelity National Information Services) is one of the world's largest financial technology and payments companies, operating acquiring services through its own infrastructure and through numerous bank and ISO partnerships. If FIS or a connected entity terminated your merchant account and added you to MATCH, this guide explains how to approach their risk team and what a strong removal request looks like.

FIS as an acquirer

FIS provides payment processing and acquiring services to thousands of financial institutions and merchants globally. Its acquiring activity spans direct merchant relationships and white-label or bank-sponsored programmes. Merchants are sometimes processed through an FIS-connected entity without seeing the FIS name directly on their merchant agreement or termination notice.

If your merchant account was processed through a bank or ISO that uses FIS's acquiring platform, FIS may be the acquirer of record responsible for the MATCH filing even if another entity's name appeared on your agreement. Check your merchant agreement or termination correspondence for references to FIS or its processing infrastructure.

Why FIS adds merchants to MATCH

As a Mastercard acquirer, FIS is required under Mastercard's rules to report merchant terminations that meet MATCH filing criteria. Common reasons include:

Excessive chargebacks — dispute ratios above Mastercard's programme thresholds (MATCH code 4).
Fraud — fraudulent transactions or misuse of the payment network (MATCH code 5).
Violation of merchant agreement — selling prohibited goods or services outside agreed terms (codes 10 or 13).
Identity misrepresentation — inaccurate business information provided during onboarding (MATCH code 14).
PCI DSS non-compliance — failure to meet card security standards following a data incident (MATCH code 2).

For full definitions, see our MATCH reason codes.

What FIS's risk team looks for

FIS operates at institutional scale, and their risk review process reflects that. A removal request needs to address each of the following to move forward:

Root cause — a specific, honest account of what caused the listing. Institutional risk teams are experienced at identifying incomplete or evasive explanations.
Corrective actions — the concrete steps your business took to fix the root cause after termination.
Evidence — supporting documentation: updated policies, revised dispute management processes, compliance certifications, lower dispute data, or staff training records.
Non-recurrence — a credible, substantiated explanation of why the same issue will not arise again.

Because FIS handles a large portfolio of merchant accounts, their compliance teams work through submissions systematically. A complete, clearly structured request is far less likely to stall due to follow-up requests than a partial one.

How to submit a removal request to FIS

Confirm that FIS (or an FIS-connected entity) was the acquirer that terminated your account and filed the MATCH listing.
Identify the MATCH reason code from your termination notice or merchant agreement correspondence.
Prepare a structured removal request covering root cause, corrective actions, supporting evidence, and non-recurrence.
Direct the request to FIS's risk or compliance department via their merchant support channels, clearly addressed to the risk team.
Follow up systematically if you do not receive a response within a reasonable period.

We help you build and submit that request. Our questionnaire gathers the right facts, and we draft a tailored, professionally structured letter addressed to FIS's risk team. Start your removal request.

Frequently asked questions

Can FIS remove me from the MATCH list?: Yes—if FIS added you to MATCH, only FIS can submit the removal request to Mastercard. Mastercard does not remove listings on direct merchant request.
What does FIS need to review a MATCH removal request?: A detailed root cause explanation, concrete corrective actions, supporting evidence, and a credible case for non-recurrence. Submitting a complete request from the outset avoids delays from follow-up questions.
How long does FIS take to review?: Timelines vary at large acquirers—typically weeks to a few months. A thorough, well-structured submission addressed to the correct contact improves your chances of a timely decision.