MATCH list removal / Trust Payments
MATCH list removal through Trust Payments
If Trust Payments terminated your account and added you to the MATCH list, Trust Payments is the only party that can submit a removal request to Mastercard. This guide explains what Trust Payments looks for, how to approach their risk team, and what a strong removal request looks like.
Why Trust Payments adds merchants to MATCH
Trust Payments (formerly SecureTrading and Cardsave) is a UK-based payment gateway and acquirer serving a wide range of industries, including many higher-risk verticals. As a licensed acquirer, Trust Payments is required under Mastercard rules to report merchants to MATCH when specific termination conditions are met. Common reasons include:
- Excessive chargebacks — dispute ratios breaching Mastercard's thresholds (MATCH code 4).
- Fraud — fraudulent transaction volumes reported by issuers or identified through Trust Payments' monitoring (MATCH code 5).
- Policy or network violations — selling products or services that breach Trust Payments' acceptable use policy or card scheme rules (often codes 10 or 13).
- Misrepresentation at onboarding — business information provided during the application process did not accurately reflect the actual business (MATCH code 14).
Your termination communication from Trust Payments will typically reference the reason for closure. For official code definitions, see our MATCH reason codes.
What Trust Payments' risk team looks for
Trust Payments' risk and compliance team reviews removal requests against a structured set of criteria. Your request needs to credibly address each of the following:
- Root cause — a clear, honest explanation of what caused the listing. Vague or evasive language does not make a compelling case.
- What changed — specific operational, technical, or policy changes implemented since the account was terminated.
- Evidence — supporting documents such as updated compliance policies, improved dispute data, PCI DSS certification, or changes to your product or service offering.
- No recurrence — a credible structural explanation for why the same issue cannot happen again.
Trust Payments' risk reviewers are experienced professionals who assess removal requests regularly. A well-structured, specific letter that addresses the actual MATCH reason code and demonstrates genuine remediation substantially improves your chances of a positive outcome.
How to submit a removal request to Trust Payments
The process is:
- Confirm that Trust Payments was the acquirer that terminated your account and submitted the MATCH listing.
- Identify the MATCH reason code from your termination notice or account communications.
- Prepare a structured removal request covering root cause, corrective actions, and supporting evidence.
- Send the request to Trust Payments' risk or compliance team through their support channels, addressed to the risk department.
- Follow up if you do not receive a response within a reasonable period.
We help you build and submit that request. Our questionnaire gathers the right facts, and we draft a tailored, professionally structured letter addressed to Trust Payments' risk team. Start your removal request.
Frequently asked questions
- Can Trust Payments remove me from the MATCH list?
- Yes—if Trust Payments added you to MATCH, only Trust Payments can submit the removal request to Mastercard. Mastercard does not remove listings on direct merchant request.
- What does Trust Payments need to review a MATCH removal request?
- A clear root cause explanation, concrete corrective actions, supporting evidence, and a credible case that the issue will not recur. The request should be addressed to Trust Payments' risk department.
- How long does Trust Payments take to review?
- Review timelines vary—typically several weeks to months. A well-prepared request that addresses all relevant points tends to result in faster and more positive reviews.