Can Fiserv remove me from the MATCH list?

Yes—if Fiserv or one of its acquiring brands added you to MATCH, only Fiserv can submit a removal request to Mastercard. You cannot contact Mastercard directly. You need to submit a formal removal request to Fiserv's risk or compliance team.

What does Fiserv need to review a MATCH removal request?

Fiserv's risk team expects a clear explanation of the root cause, concrete corrective actions taken since the termination, supporting evidence of remediation, and confirmation that the issue will not recur. Large acquirers like Fiserv apply structured review criteria.

How long does Fiserv take to review a MATCH removal request?

Review timelines at large acquirers like Fiserv can range from weeks to several months. A structured, complete request addressed to the correct risk contact reduces back-and-forth and gives you the best chance of a timely decision.

MATCH list removal / Fiserv

MATCH list removal through Fiserv

Fiserv is one of the largest acquirers in the world and operates through multiple brands and bank partnerships. If Fiserv—or an acquiring entity under the Fiserv umbrella—terminated your merchant account and added you to MATCH, this guide explains how to approach their risk team and what a strong removal request looks like.

Fiserv as an acquirer

Fiserv provides acquiring and processing services directly and through its Clover point-of-sale platform, as well as via numerous bank and ISO partnerships. Because Fiserv operates at scale across many channels, merchants are sometimes listed on MATCH through a Fiserv-connected entity without immediately recognising the Fiserv name on their termination notice.

If your merchant account was processed through Clover, First Data (now part of Fiserv), or a bank that uses Fiserv's acquiring infrastructure, Fiserv is likely the acquirer of record responsible for the MATCH filing.

Why Fiserv adds merchants to MATCH

As a Mastercard acquirer, Fiserv is required to report merchant terminations that meet MATCH criteria. Common reasons include:

Excessive chargebacks — dispute ratios above Mastercard's programme thresholds (MATCH code 4).
Fraud — fraudulent activity or misuse of the payment network (MATCH code 5).
Violation of merchant agreement — prohibited business types or activity outside agreed terms (codes 10 or 13).
Identity misrepresentation — inaccurate details submitted during merchant onboarding (MATCH code 14).
PCI non-compliance — failure to meet security standards following a data incident (MATCH code 2).

For full definitions of each reason code, see our MATCH reason codes.

What Fiserv's risk team looks for

Large institutional acquirers like Fiserv apply structured, criteria-driven reviews. Your removal request needs to address each of the following clearly:

Root cause — a specific, honest account of what led to the listing. Generic explanations are unlikely to progress.
Corrective actions — the concrete steps taken to fix the underlying issue since the termination.
Evidence — documentation such as updated policies, lower chargeback data, revised product lines, compliance certificates, or staff training records.
Non-recurrence — a credible explanation of why the same circumstances will not arise again.

Because Fiserv processes a large volume of merchant accounts, their risk team applies a systematic review process. A complete, well-structured request reduces delays caused by follow-up questions and back-and-forth correspondence.

How to submit a removal request to Fiserv

Confirm that Fiserv (or a Fiserv-connected entity such as Clover or First Data) was the acquirer that terminated your account and filed the MATCH listing.
Identify the MATCH reason code from your termination correspondence.
Prepare a structured removal request addressing root cause, corrective actions, evidence, and non-recurrence.
Direct the request to Fiserv's risk or compliance department through their merchant support channels.
Follow up systematically if you do not receive a response within a reasonable period.

We help you build and submit that request. Our questionnaire gathers the right facts, and we draft a tailored, professionally structured letter addressed to Fiserv's risk team. Start your removal request.

Frequently asked questions

Can Fiserv remove me from the MATCH list?: Yes—if Fiserv added you to MATCH, only Fiserv can submit the removal request to Mastercard. Mastercard does not remove listings on direct merchant request.
What does Fiserv need to review a MATCH removal request?: A clear root cause explanation, concrete corrective actions, supporting evidence, and a credible case for non-recurrence. Fiserv's review process is structured, so a complete submission upfront reduces delays.
How long does Fiserv take to review?: Timelines can range from weeks to several months at large acquirers. A thorough, well-prepared request addressed to the correct contact reduces the number of follow-up rounds and improves your chances of a timely decision.